Question (for a session discussion board):
#7. "End users should not participate in product evaluations because they
cannot be objective about computer products and standards." Explain your
reaction to this statement.
Tho I haven't made a reaction, here goes. That depends on the value of
the statement oddly enough, what is the value of the end-user. if the
end-user is critical to judgement of the interface, such as an
interactive game then he/she is vital, if end-user participation is a
nuisance then they should be avoided or counted as out. The credibility
of the user is vital to judged responses, their interactive measures and
results may be the purpose of the study, or even their reaction, but
irrelevant results could as easily be produced by the
evaluation-moderators by adding a control group.